Frequently Asked Questions

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Add an answer to this item.Clean Max Services uses the "professional hot water extraction" method of cleaning. This is a washing and rinsing of the carpet cleaning. We use only non-toxic cleaning agents that are safe for your home. Our truck mounted cleaning units have powerful motors for deeper cleaning, and they heat the water to just the right temperature. This is the only means of cleaning recommended by almost all carpet manufacturers and the Carpet & FabriCare Institute. Finally, this is the only method that can employ a rinse step to leave your carpets as residue free as possible.

Conduct a pre-inspection of the rooms and/or items to be cleaned noting any heavily soiled areas. Discuss the process with you and answer any questions you may have. Move furniture in the rooms (except very large items) Pre-treat any areas of concern to ensure the most thorough cleaning. Clean using our hot water extraction method or the method deemed most appropriate. Apply deodorizer or protector, and groom the carpet. Return your furniture to its original location.

Drying time depends on humidity levels, airflow and the type of carpet. While it typically takes four to 24 hours for the carpet to dry, you can walk on it as soon as we are finished. Wear clean shoes or white socks to avoid re-soiling.

Yes. Although it helps to avoid heavy traffic until the carpet is completely dry, it is acceptable to walk on the carpet with clean shoes or stocking feet.

We are family owned and operated, so we are personally invested in our company. We value the relationships we’ve built with our customers and look forward to serving our new customers, as well. We will be there when you call us, and we stand behind our work.

Yes. Accidents from pets, especially pet urine, can wreak havoc on carpet. The alkaline salts in pet urine absorb moisture out of the air and the pet urine never completely dries. It becomes a feeding ground for bacteria, which causes odor, staining and discoloration. Minor conditions can be handled with a combination of germicidal and enzyme surface treatments. Major conditions require pad replacement and floor treatment in addition to treating and cleaning the carpet.

Although we’d like to say yes…the answer is no. Many factors are involved in whether a particular stain can be removed. A few of these factors are the nature of the stain, the type of carpet fiber, how long the stain has been there and what, if anything, was used previously to get the stain out. Our knowledgeable technicians are trained, and will take great care to provide the best results possible in removing spots and stains.

Our technicians are trained to move your furniture and return it to its rightful place. We do ask that you remove items from your furniture like electronics, plants, lamps and knickknacks. We will move most furniture that you request at no additional cost. The exceptions are large items, including pianos, china cabinets, waterbeds, pool tables and dressers with mirrors.

Over time and with regular wear, factory-applied stain resistant protection will wear off. The application of our Proguard Protector adds a layer of protection to repel spills and resists soiling and staining. Proguard Protector forms a molecular shield around each carpet fiber and helps to prevent dirt and stains from being ground in or absorbed by the carpet fibers.

No. If your professional carpet cleaner does their job correctly, this is not true. You cannot clean a carpet too often; in fact NOT getting your carpet cleaned is much worse. Periodic cleaning will extend the life of your carpet, while helping to keep your home healthier.

This answer varies depending on many factors such as allergies, children, pets and whether the carpet gets heavy use or light use. Dirt is like sandpaper. It damages your carpet. The more often you have your carpets cleaned, the longer they will last. Most carpet manufacturers recommend that you have your carpet professionally cleaned every 6 to 12 months, depending on your lifestyle.